Thursday, 23 August 2012
If you are wondering how to get out of your dead end job, try reading this:
This is the story of James, the Restaurant Waiter.
As a restaurant waiter, I make £5.00 an hour and work 30 hours a week. That's a pitiful £150 a week but I also make about£4000 extra a week on the side.
Do you want to know how?
Well here we go....
Once I pay my rent, buy my travel card, do my food shopping for the week, charge my electricity key andpay for gas, I am flat out for the rest of the week, that is if I am relying on my wages. However, my extra income funds my social life; I have been to every club intown, eaten at every posh restaurant in the country, attend horse races every weekend, played golf with the country’s wealthiest men and flown round the worldin less than 3 years.
I hardly pay for things and most of all, I have nothing less than £4000 extra cash at the endof every week.
No! I am not a male prostitute and no! I am not a drug dealer.Neither am I an arms dealer. What do I do?
I work at this fancy restaurant in the west end and earn £5.50 an hour, working 30 hours a week. My secret is what I do during working hours.
Interested?
Then read on...
In my first month of working as a restaurant waiter for Petrus, one of Gordon Ramsey’s restaurants, I
made a decision to study every single customers that came through the door. This was my territoryand I felt it was important that I was aware of every single person that came in and out.
The first thing I noticed was that there were different categories of people that came in to the restaurant.
We had the regulars,the first timers, and the once in a blue moon customers. I also learnt that you can never judge how wealthy a customer isjust by what they were wearing. The extremely wealthy could not be botheredto make an effort andthe middle class would do anything to show off.
A gentleman trying to impress his new found girlfriend is another story entirely.
You could also nevertell the generous from the down right stingy.
As a result, I took it upon myself to treat everyone like they were worth a billion dollars. I knew all customers by name within the first 20 seconds of meeting them and rememberedtheir names. This created familiarity and trust.
The next thing I did was to concentrate on building instant rapport by finding something of a common interest to talk about. I used John Maxwell’s triple A treatment; Acknowledge, Affirm and Appreciate.
Acknowledging their presence and understanding their reasons for being in our restaurant was critical to a keeping the rapport going.
Affirming their status and my loyalty to serving them was also critical to gainingand maintaining trust.
Lastly, appreciating them in every way, allowed them to open up to me. I became their friend.
My next strategy wasto put myself in their shoes and be them for that day. This enabled me to act before they asked. For example, if I noticed that a couple needed a next round of drinks, it would be on their table even before they asked for it. I was able to master this by studying their body language. My last strategy was to makesure that when ever Iacted in such a manner, I made sure to let them them knowthat it was on the house. I gave something free.
At this point, I deliberately positioned myself out of sight and waited for them to request for my presence. Absence makes the heart grow fonder and as a result, I ended up with generous tips, business cards, free invitations, membership and access to prestigiousplaces, resorts, clubs, hotels, courses, games and much more.
One day, I struck jackpot. You see man's gift will make way for him and bringhim before Kings. I knew I had an knack for numbers and over heard a group of my regular customers who were in actual fact city bankers, cracking up the numbers and trying to figure out what their next investments will bringthem. Being the ever available helping hand, while serving their drinks, I calculated their return on invement ina flash and just wrote in on the serviette write in front of them saying"I believe this is the number you are looking for"
Shocked and amazed,one of them turned round and said: "How would you like a part time job working for me. You don't need toquit your day job. Just crunch up some numbers for me every week, probably treat a few of our clients when we bring them here and use your people skills to keep them keen and happy. I'll pay you £4,000 a week to start and you've have the time of your life with us. What do you say?"
What do you think I said?
And that's how I make£4,000 each week from making highly influential people feel special in my presence.
Moral of the story!
Relationships matter a great deal! It's not the job you do that promotes you but how you relate with people. Never despise the days of small beginnings.
Your skills may open doors but your relationship with people will take you to the top.
Always remember the 80:20 rule! , roughly 80% of the effects come from 20% of the causes. Focus on the skills that generate results and don't try to do them all.
Enjoy your day today
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